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Give your Site a Boost with Email and Live Chat Services
Email Support Services
Our Support Services Improve the Performance and Response Times To Your Business Services.
Save your time for daily business operations!
With your time being split in so many directions, it’s no wonder you don’t have time to respond to email within a reasonable timeline. Vebsite can give you the extra time that you need to focus on core business activities by following up on your emails and customer queries on your behalf. It’s important to reply to your customers and visitors promptly, and Vebsite’s skilled personnel can respond to your emails in as low as one hour. Our email support service can be used for:
- Consistent and expedient responsive support
- Sales and customer support
- Technical support
- Order fulfillment
- Verification
- Customer care
- 24/7 availability for your customers
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Benefits |
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Customer and visitor queries are answered promptly, efficiently, and accurately
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Focus you attention on your business’s strategic activities
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Reduces call volumes as your emails are answered promptly
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Customer and visitor emails are answered 24/7/365
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Email is scanned and routed to the appropriate representatives
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Client database of FAQ’s are used and continually updated
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Weekly and monthly reports help to monitor your accounts
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High return on investment
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Vebsite’s skilled customer service representatives are trained to respond to your emails with high accuracy, and respond as directed by our client in how to interact with their customers. Email has become a primary means of communication, customer relationship management, and data transmission. As a result, many companies are turning to outsource to help with their needs.
The Benefits of Email Support Services:
- Customer and visitor queries are answered promptly, efficiently, and accurately
- Focus you attention on your business’s strategic activities
- Reduces call volumes as your emails are answered promptly
- Customer and visitor emails are answered 24/7
- Email is scanned and routed to the appropriate representative
- Client database of FAQ’s are used and continually updated
- Weekly and monthly reports help to monitor your accounts
- High return on investment
Chat Support Services
Offer real time customer service help and support right on your website! Vebsite’s trained service professional deliver a transparent interface to your customers and visitors on a 24/7 basis. Boost the trust of new visitors and return customers with live chat support services and let your customers know that help is just a click away! Many customers and visitors want to communicate with a live person. Now you can provide this service and help to improve your conversions. Vebsite’s chat support services include:
- Fast and easy setup
- Easy customization
- SmartInvite watches your website and knows when to intervene
- Stable and secure environment
- Operator to operator instant messaging
- Monitor and Conversions
- Reports that can keep visits, chats, emails and tickets linked to a contract record
- Email management
Don’t let those visitors abandon your site. Let Vebsite’s chat support service retain your visitors and convert them to customers!
The Benefits of Chat Support Services:
- No need for in-house customer support
- 24/7 availability
- Highly skilled and trained representatives
- Established high customer service standards
- Co-browsing sends your customers directly where they need to be
- Form sharing allows agents to fill out forms with your visitors
- Multi-Chat handling
- SSL Encryption
- Routing System distributes requests to the proper representative
- High return on investment
It’s time to upgrade your customer support with Vebsite’s Email and Live-Chat Support Services!
Call or email Vebsite Today!
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